Frequently Asked Questions
Everything you need to know about shopping at the Netflix Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination and usually range from 10-21 business days.
What is your return policy for apparel and collectibles?
We accept returns within 30 days of delivery for most items in their original, unworn condition with tags attached. Please note that limited edition drops may have specific final sale terms.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are the products sold here official Netflix merchandise?
Absolutely. Every item in the Netflix Shop is officially licensed and developed in collaboration with the creators of your favorite shows and movies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.